Examples of Conversational AI & Commerce in the Enterprise

In recent years, conversational AI and commerce have been two of the most talked-about topics in the world of business. And as more and more companies look for ways to streamline their operations and improve customer experiences, the use of enterprise bots and bots automation has become increasingly common.

Enterprise bots are computer programs designed to automate tasks and interact with customers using natural language. They can be used in a wide range of industries, from retail and hospitality to finance and healthcare. In this article, we will explore some examples of conversational AI and commerce in the enterprise and how companies are using bots to automate various tasks.

Retail

One of the most significant areas of enterprise bot deployment is in the retail industry. Many retailers have started using chatbots to help customers find the products they need, answer questions about availability, and provide product recommendations. These chatbots are programmed to recognize customer needs and provide relevant responses. For example, the H&M chatbot uses natural language processing to understand customer queries and provide relevant recommendations.

In addition to customer service, retailers are also using bots to streamline their supply chain and inventory management. Walmart, for instance, uses chatbots to track inventory levels, automate purchase orders, and monitor pricing changes. This has helped the company reduce inventory costs and improve product availability.

Hospitality

Another area where enterprise bots are making an impact is the hospitality industry. Hotels and resorts are using chatbots to streamline check-in and check-out processes, as well as to provide personalized recommendations and assistance to guests. Marriott's "ChatBotlr" is one example of a bot that can be used to request services such as room service or housekeeping.

In addition to guest services, hotels are also using bots to improve their marketing efforts. For example, The Cosmopolitan hotel in Las Vegas uses a Facebook Messenger bot to promote its services and offers, as well as to provide guests with recommendations on nearby attractions.

Original content:- Examples of Conversational AI & Commerce in the Enterprise