No matter what industry you belong to or are integrated with, automated customer service like an AI chatbot in your customer support will be a game changer. Customer service as you know is one of the most integral parts of any business. It is necessary for gaining new customers but it is also necessary to retain the current customers. By implementing an AI chatbot, you will be ensuring every need of the current customers managed fast and efficiently.
AI chatbots should not be seen as a replacement for live agents but as tools for their support. It is to handle multiple leads at a time which are more complex matters. An AI chatbot will improve the overall customer experience by eliminating waiting time, giving instant responses, and being available 24/7. To keep the head above water in the current competitive market, constant communication is vital.
How is AI chatbots different from traditional ones?
Chatbots are computer software programs used for communicating with humans through typed or spoken language on online messaging apps and websites. They have been made essentially to provide 24/7 support to customer leads that live agents cannot do. Modern chatbots are integrated with artificial intelligence (AI) and thus are more effective.
All chatbots are not equal to traditional ones. Traditional chatbots were designed for very basic tasks like question-and-answer templates. If you remember, traditional chatbots would pop up on a webpage and ask you ‘how can I help you?’ These days’ chatbots can route you to the webpage you are looking for, answer your questions, and may even connect you with a live agent if necessary.
Original content:- Using AI Chatbots for personalized customer support