Digitalization has made a tremendous impact on the national and international industries as well as on commercial operations. The travel and tourism industry did fall prey to the benefits of digitalization, in particular of AI chatbots. Travel chatbot are a technological advancement offering high-standard services in meeting customer needs. It will support the business in escalating client expectations.
Automated AI and contemporary digital practices have made travel options, booking tickets, and making payments much simpler than before. Traditional modes of these practices are shifting or in some cases have been replaced by much more advanced travel experiences for customers. Customers all over the world prefer a hassle-free traveling experience. Let us now dig into the benefits of AI chatbots on travel companies and their customer
The benefits
The following are the benefits AI Chatbots are providing to travel companies and their customers:
Multilingual Chatbots
The travel and tourism industry is global and regardless of what language people speak or communicate in, AI Chatbots are there to answer all their queries and have great traveling experiences. The benefit here is that if the customer services are provided in native languages, then customers would want to hire that agency repeatedly.
Personalized recommendations
The AI chatbots through previous customer interactions can learn customer preferences and give proper recommendations on hotels with discounts and other related travel options. This helps drastically in retaining customers.